E-Hospitality.com Home Page

White Paper: Mobilize Your Workforce For Superior Guest Service

Wed, 06 Aug 2008 16:51:00 GMT

In today's hospitality Industry, delivery of efficient, personalized and secure guest service is critical to guest retention. As technology continues to move into the forefront of customer service, guests are increasingly expecting personalized service from their preferred resort, casino, or restaurant. Guests want to feel that you know a certain level of personal information about them and that knowledge is tailored to meet their needs. By DT Research

Achieving Sourcing Excellence

Fri, 24 Aug 2007 18:05:00 GMT

Learn how you can respond to challenging market conditions and add value to your organization by attaining sourcing excellence. Explore the stages of development, and see how you can create a three-year plan to achieve sourcing excellence.

Building a Business case for Next Generation Enterprise Financial Systems

Fri, 24 Aug 2007 17:32:00 GMT

SAP white paper

Enterprise Service-Oriented Architecture from a Business Perspective

Fri, 24 Aug 2007 17:24:00 GMT

Executive Summary for SAP

Loss Prevention: LP Innovations Serves Effective, Efficient Audit Process

Tue, 21 Aug 2007 15:07:00 GMT

Case Study: Hard Rock Cafe

Forces Impacting Loss Prevention And Asset Protection Executive Q&A With Steven May, LP Innovations

Wed, 15 Aug 2007 11:27:00 GMT

Article: Loss Prevention & Asset Protection

Product Sheet: PartnerTech Harmony Kitchen Display Solution

Fri, 31 Jul 2009 13:33:00 GMT

Harmony is an innovative Kitchen Display Solution, which includes the KDS-1000 controller, the BB-20 Bump Bar, and Harmony Software Application providing a single solution for demanding kitchen environments.

Brochure: PartnerTech Harmony Kitchen Display Solution

Fri, 31 Jul 2009 13:33:00 GMT

When Content Matters: Building The Business Case For Enterprise Content Management

Fri, 29 Jun 2007 18:35:00 GMT

This 15-minute guide describes the business benefits of using an enterprise content management system and how a variety of organizations are already using such a system today. It will explain how enterprise content management systems organize content and make it available to users. It will also discuss how organizations can gain user acceptance and build enthusiasm for sucah a system. Submitted by EMC Documentum

Guest Column: What Hoteliers Need Now, Like Really, Really Need Now

Mon, 04 May 2009 04:17:00 GMT

Most likely bookings, customers, cashflow are the top-billing items on hoteliers' what I need right now wish-list. But moving these items from wish to reality will take substantially more effort than crossing fingers, reactive strategies or hoping for the best. What hoteliers need right now is a finely tuned orchestration of effective strategies that work in tandem across all aspects of a hotel's operation - sales, marketing and revenue management, right through to the front desk. Oh, and don't forget about online - greatly overlooked and undervalued! Having been on the hotel industry front lines for the past 25+ years, we have compiled a short wish list of what hoteliers need right now. By Jean Francois Mourier, RevPar Guru

Guest Column: Revenue Management: The Hotel Stimulus Package

Tue, 07 Apr 2009 05:02:00 GMT

Hotels are being pummeled by the economy, and the hospitality industry is suffering in every corner of the globe - what else is new? In the current climate, most hotel experts are expecting RevPar (revenue per available room) to drop by as much as 11%, perhaps even more. And with occupancy rates already at all-time lows, this isn't good news for the hotel business. In such a climate, many hoteliers will compete on rate, but this only creates a downward spiral of price competitiveness, and more pain for the long-term growth and sustainability of hotels' revenues once the economy bounces back. By Jean Francois Mourier, CEO and Founder of RevPar Guru

Article: The Customer Is Always Right (Unless They Are Wrong)

Wed, 10 Mar 2010 04:02:00 GMT

If you are working in the service industry, I know that you've heard the age-old rule that "the customer is always right". I'm here today to reject that notion! By Carl Schneider, Founder of GuestRights

Case Study: If You Build It Wireless, They Will Come (Bet On It)

Mon, 09 Mar 2009 04:13:00 GMT

The Mandalay Resort Group had an idea. A grand idea. Build a convention center with the same luxury and spaciousness of the company's renowned Four Diamond Mandalay Bay Resort and Casino. Make it the largest convention facility directly on the world-famous Las Vegas Strip. Make it elegant and beautiful, functional and flexible. And make it wireless. By Intermec Technologies Corporation

Tatung, Wire Spring Partner To Launch Enterprise Digital Signage Bundle

Mon, 08 Mar 2010 19:13:00 GMT

Tatung Company of America, Inc. announces its partnership with WireSpring Technologies. Tatung the leader in value added manufacturing has expanded their product offering by working with WireSpring a leader in management software for digital signage applications. Tatung's newest product is the Enterprise Digital Signage Bundle now featuring FireCast software.

BlueStar Adds New Elo Touchcomputers, Touchmonitors To Portfolio

Thu, 04 Mar 2010 12:47:00 GMT

BlueStar today announced new additions to their Elo TouchSystem product portfolio including the D-Series All-in-One Touchcomputer and Wide-Aspect Touchmonitor. Through a partnership with Tyco Electronics, BlueStar, the leading global innovator in solutions-based distribution for Auto ID, Point-of-Sale, Mobility, RFID, and Security products, is able to provide value-added resellers with the industry's leading touch technologies.

Case Study: Verizon Wireless - Struggles With Cash Handling Efficiency

Tue, 04 Mar 2008 15:01:00 GMT

Case Study: Verizon Wireless - Struggles With Cash Handling Efficiency

Guest Colum: Turning Lookers Into Bookers

Tue, 24 Mar 2009 04:08:00 GMT

Customer Relationship Systems (CRM) allows an online travel manager or hotelier to create a database of prospective, current and past customers. CRM systems typically offer tracking capabilities and tools like email marketing. Not tracking leads and customer inquiries in a dedicated system (i.e. handling them through an email inbox), is bound to lead to missed sales opportunities. Furthermore, requests may fall through the cracks, potentially earning a property a damaging reputation for poor customer service. By Rob K�ll, President of Bookt

MGM/Mirage Doesn't Need Luck To Hire 10,000 Employees

Wed, 21 Mar 2007 14:24:00 GMT

Case Study: MGM/Mirage

Kiosk Solutions: Netkey Kiosk Solutions Provide Decreased Operational Costs

Mon, 19 Mar 2007 11:59:00 GMT

Case Study: General Merchandise Retailer

Inefficiencies In RMS Systems Are Costing The Industry Dearly

Tue, 09 Feb 2010 11:25:00 GMT

The revenue management system is not a new concept for the hotel industry. Selling the greatest number of rooms at the best possible price has always been the central operating concern for hotel owners and managers, so some systems for achieving this goal have always existed. By Jean Francois Mourier, REVPAR GURU

WSH&LA Launches Greening Washington's Lodging Industry Program

Tue, 09 Feb 2010 06:30:00 GMT

The Washington State Hotel & Lodging Association (WSH&LA) recently selected a consulting team led by Cascadia Consulting Group, Inc. of Seattle, WA as its professional partner to launch its Greening Washington's Lodging Industry Program

Knowland Group Introduces Its Business Development Suite For The Hospitality Industry

Mon, 08 Feb 2010 06:22:00 GMT

The Knowland Group, a leading provider of business development solutions for the global hospitality industry, today introduced its Business Development SuiteT (Knowland BDS). This package combines powerful business development software and service solutions with Knowland's sophisticated patents-pending Smart Targeting technology

HITEC 2010 Showcases Technologies That Can Improve Business Profitability

Fri, 05 Feb 2010 05:59:00 GMT

Hospitality technology products and solutions are all in one location at the 2010 Hospitality Industry Technology Exposition and Conference (HITEC�). The conference and exhibition provides easy access to vendors and experts

Article: Q&A: Discover New All-In-One Sales Opportunities

Tue, 05 Feb 2008 12:00:00 GMT

Article: Q&A: Discover New All-In-One Sales Opportunities

Going With GOPPAR? Not so fast, RevPAR is still the best metric for revenue managers

Thu, 25 Feb 2010 11:17:00 GMT

There has been a ripple of interest lately in a new metric for the hotel industry, GOPPAR. (If it seems strange that an obscure ratio can spark an industry-wide debate, then you should start hanging out at the accounting department water cooler more often.) Proponents of the measure, which computes gross operating profit per available room, argue that it is a more effective benchmark for a hotel's overall fiscal health than RevPAR is, because it incorporates all operating costs. By Jean Francois Mourier, CEO & Founder of REVPAR GURU

Par Tech Aims To Optimize Restaurant Technology For New Era Of Eating Out

Thu, 25 Feb 2010 21:17:00 GMT

PAR Tech, Inc. a company transforming the hospitality technology sector as a leading provider of software, hardware and service solutions to restaurants, hotels, spas and retail industries, today launched the company's Boundless Hospitality initiative.

New Aldelo EDC 6.2 Supports Retail And Canada

Thu, 25 Feb 2010 21:13:00 GMT

Aldelo Systems, a leading provider of hospitality technology solutions, today announced a new version of Aldelo EDC, a point-of-sale (POS)-integrated payment processing solution. The new EDC features four retail-specific payment processing functions: EBT, check verification, U.S. and Canadian PIN debit. Aldelo's integrated payments partner, Mercury Payment Systems, is the sole processor supporting the payment transactions.

Citizen Expands Distribution Presence With BlueStar

Thu, 25 Feb 2010 20:38:00 GMT

Citizen Systems America has announced a new distribution agreement with BlueStar, a leading global innovator in solutions-based distribution for Auto ID, point of sale, Mobility, and RFID products. The partnership strengthens Citizen Systems America's channel and market presence and provides BlueStar with a robust and reliable direct manufacturing source of Printing Solutions.

Retail Pro & Mercury Payment Systems Announce Integration

Wed, 24 Feb 2010 13:21:00 GMT

Mercury Payment Systems� and Retail Pro International� today announced their fully integrated, PA-DSS compliant payment processing solution for Retail Pro's point-of-sale (POS) system. The new solution delivers seamless, high-speed payment processing to Retail Pro users in the U.S. and Canada.

Free Service Helps Software Developers Gauge Payment Application Security Vulnerabilities

Tue, 23 Feb 2010 15:48:00 GMT

Payment Processing, Inc. (PPI), the industry leader for integrated payments, today announced a new online tool at www.freePCIscore.com. A component of the PPI Education Series, the site permits software developers to conduct a short survey, resulting in the generation of a Payment Application Risk Score. The score's meaning is explained for the developer, and potential next steps are provided. The site is particularly timely, given the July 1, 2010 mandates stating that acquirers must ensure their merchants, VNPs and agents use only compliant applications.

Americas Best Value Inn Is First National Hotel Chain To Implement Biodegradable Bathroom Amenities System-Wide

Tue, 02 Feb 2010 06:14:00 GMT

In a historic moment for both the environment and the lodging industry, Vantage Hospitality Group announced today that all of its nearly 900 Americas Best Value Inn and Canadas Best Value Inn hotels throughout North America will carry biodegradable packaging in their guest rooms, including shampoo, body lotion and bath soap

Epson Unveils TM-T88V Thermal Receipt Printer

Wed, 17 Feb 2010 16:30:00 GMT

Today Epson, a leading supplier of value-added Point of Sale (POS) solutions, introduces its new TM-T88V thermal printer, the only POS thermal receipt printer available today with ENERGY STAR qualified configurations,* and the newest addition to Epson's best-selling TM-T88 POS printer series.

Cornell University's Statler Hotel Selects Sabre Hospitality Solutions For Its Comprehensive Distribution Services

Tue, 16 Feb 2010 08:48:00 GMT

As the premier hotel situated on Cornell University's Ivy League campus in Ithaca, NY, the Statler Hotel is staffed and run by select students from Cornell's world-renowned School of Hotel Administration. When the distinguished property needed a new distribution solution to streamline its reservations and distribute its inventory through multiple channels, the Statler turned to Sabre Hospitality Solutions

Gansevoort South Hotel Miami Beach Management Awarded To Coral Hospitality

Wed, 17 Feb 2010 03:42:00 GMT

The Gansevoort South Hotel in Miami Beach has appointed Coral Hospitality to manage operations at the hotel and its adjacent condominium residences

5 Keys To A Successful Shopping Experience for Your Customers

Mon, 11 Feb 2008 21:59:00 GMT

5 Keys To A Successful Shopping Experience for Your Customers

Omni Hotels & Resorts Selects Benjamin West For Exclusive Multi-Year Partnership

Wed, 10 Feb 2010 08:29:00 GMT

Omni Hotels & Resorts has selected Benjamin West, the industry leading global FF&E and OS&E Procurement firm, to be Omni's sole supplier for FF&E and OS&E procurement, entering a long term, multi-year contract that will foster a close working relationship between the firms

iBAHN Announces New Hospitality Forums In Berlin And Vienna

Wed, 10 Feb 2010 06:47:00 GMT

iBAHN, the worldwide leader in digital entertainment and Internet solutions for the hospitality and meeting industries, today announces two forum events, which will take place in Vienna on Tuesday 2nd March and Berlin on Thursday 4th March

How Much Transparency Is Too Much?

Mon, 01 Feb 2010 06:30:00 GMT

A Cornell University study published this month examined how hotel guests perceive fairness in terms of differential room pricing. Bruno Perez & Jean Francois Mourier, REVPAR GURU

Article: Rev Up Your RevPAR In 4 Different Ways

Tue, 03 Nov 2009 08:21:00 GMT

There are few things more important to hoteliers right now than finding ways to increase bookings. This is evident everywhere, from large chains advertising across-the-board rate discounts to boutique properties launching aggressive advertising campaigns designed to put heads in beds. Hotels' occupancy and RevPAR, always key metrics for the industry, are in desperate need of revitalization. By Jean Francois Mourier, CEO/Founder of REVPAR GURU

SMC\Edgecore Networks And E-Communications & Networking Partner To Deliver Robust VDSL2 Solution To Hospitality Industry

Wed, 27 Jan 2010 06:06:00 GMT

Edgecore Networks, a global manufacturer of application-driven performance networking solutions for SMB and enterprise LAN networks, hospitality and other MxU environments, and e-Communications & Networking, the industry leader in delivering state-of-the-art High Speed Internet Access (HSIA), Internet Protocol Television (IPTV), Voice-Over-Internet Protocol (VOIP) and technology solutions for the hospitality industry, today announced a partnership to deliver Edgecore's VDSL2 technology to the hospitality industry