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afa sss 08/02/2010 178.1 KB
2010 All-In-One POS Trends Business Solutions magazine interviewed Brian Daughtry, VP Sales and Marketing at UP Solution, to talk about the latest trends in the POS industry influencing all-in-one POS sales. 04/08/2010 105.9 KB
2010 All-In-One POS Trends Business Solutions magazine interviewed Bryan Daughtry, VP Sales and Marketing at UP Solution, to talk about the latest trends in the POS industry influencing all-in-one POS sales. 04/08/2010 106.9 KB
Erik’s DeliCafé Increases Sales And Improves Efficiency With Restaurant Technology Since 1973, Erik’s DeliCafé has been serving gourmet sandwiches, soups and salads, and is one of the largest owners of potbelly stoves in the United States, which were once used to heat the restaurants. With 27 locations in California’s Bay Area, Erik’s DeliCafé is also one of the largest users of alfalfa sprouts in the country, emphasizing its goal of providing healthy meals with fresh and high-quality ingredients. In 2009, Erik’s built a new corporate store with its first point-of-sale technology, including the Aloha Enterprise solution and Radiant hardware. By Radiant Systems, Inc. 04/07/2010 206.8 KB
Article: The Customer Is Always Right (Unless They Are Wrong) If you are working in the service industry, I know that you’ve heard the age-old rule that “the customer is always right”. I’m here today to reject that notion! By Carl Schneider, Founder of GuestRights 03/09/2010 48.1 KB
Article: Rev Up Your RevPAR In 4 Different Ways There are few things more important to hoteliers right now than finding ways to increase bookings. This is evident everywhere, from large chains advertising across-the-board rate discounts to boutique properties launching aggressive advertising campaigns designed to put heads in beds. Hotels’ occupancy and RevPAR, always key metrics for the industry, are in desperate need of revitalization. By Jean Francois Mourier, CEO/Founder of REVPAR GURU 11/03/2009 25.6 KB
Brochure: PartnerTech Harmony Kitchen Display Solution Harmony is an innovative Kitchen Display Solution, which includes the KDS-1000 controller, the BB-20 Bump Bar, and Harmony Software Application providing a single solution for demanding kitchen environments. 07/31/2009 1.64 MB
Product Sheet: PartnerTech Harmony Kitchen Display Solution Harmony is an innovative Kitchen Display Solution, which includes the KDS-1000 controller, the BB-20 Bump Bar, and Harmony Software Application providing a single solution for demanding kitchen environments. 07/31/2009 846.2 KB
Guest Column: What Hoteliers Need Now, Like Really, Really Need Now Most likely bookings, customers, cashflow are the top-billing items on hoteliers’ what I need right now wish-list. But moving these items from wish to reality will take substantially more effort than crossing fingers, reactive strategies or hoping for the best. What hoteliers need right now is a finely tuned orchestration of effective strategies that work in tandem across all aspects of a hotel’s operation – sales, marketing and revenue management, right through to the front desk. Oh, and don’t forget about online – greatly overlooked and undervalued! Having been on the hotel industry front lines for the past 25+ years, we have compiled a short wish list of what hoteliers need right now. By Jean Francois Mourier, RevPar Guru 05/04/2009 88.7 KB
Guest Column: Revenue Management: The Hotel Stimulus Package Hotels are being pummeled by the economy, and the hospitality industry is suffering in every corner of the globe - what else is new? In the current climate, most hotel experts are expecting RevPar (revenue per available room) to drop by as much as 11%, perhaps even more. And with occupancy rates already at all-time lows, this isn’t good news for the hotel business. In such a climate, many hoteliers will compete on rate, but this only creates a downward spiral of price competitiveness, and more pain for the long-term growth and sustainability of hotels’ revenues once the economy bounces back. By Jean Francois Mourier, CEO and Founder of RevPar Guru 04/07/2009 138.6 KB
Guest Colum: Turning Lookers Into Bookers Customer Relationship Systems (CRM) allows an online travel manager or hotelier to create a database of prospective, current and past customers. CRM systems typically offer tracking capabilities and tools like email marketing. Not tracking leads and customer inquiries in a dedicated system (i.e. handling them through an email inbox), is bound to lead to missed sales opportunities. Furthermore, requests may fall through the cracks, potentially earning a property a damaging reputation for poor customer service. By Rob Käll, President of Bookt 03/24/2009 111.5 KB
Case Study: If You Build It Wireless, They Will Come (Bet On It) The Mandalay Resort Group had an idea. A grand idea. Build a convention center with the same luxury and spaciousness of the company’s renowned Four Diamond Mandalay Bay Resort and Casino. Make it the largest convention facility directly on the world-famous Las Vegas Strip. Make it elegant and beautiful, functional and flexible. And make it wireless. By Intermec Technologies Corporation 03/09/2009 112.4 KB
White Paper: Mobilize Your Workforce For Superior Guest Service In today’s hospitality Industry, delivery of efficient, personalized and secure guest service is critical to guest retention. As technology continues to move into the forefront of customer service, guests are increasingly expecting personalized service from their preferred resort, casino, or restaurant. Guests want to feel that you know a certain level of personal information about them and that knowledge is tailored to meet their needs. By DT Research 08/06/2008 127.5 KB
Case Study: Verizon Wireless — Struggles With Cash Handling Efficiency Case Study: Verizon Wireless — Struggles With Cash Handling Efficiency 03/04/2008 146.4 KB
5 Keys To A Successful Shopping Experience for Your Customers 5 Keys To A Successful Shopping Experience for Your Customers 02/11/2008 28.3 KB
Article: Q&A: Discover New All-In-One Sales Opportunities Article: Q&A: Discover New All-In-One Sales Opportunities 02/05/2008 329.3 KB
Achieving Sourcing Excellence Learn how you can respond to challenging market conditions and add value to your organization by attaining sourcing excellence. Explore the stages of development, and see how you can create a three-year plan to achieve sourcing excellence. 08/24/2007 1.11 MB
Building a Business case for Next Generation Enterprise Financial Systems SAP white paper 08/24/2007 676.6 KB
Enterprise Service-Oriented Architecture from a Business Perspective Executive Summary for SAP 08/24/2007 164.7 KB
Loss Prevention: LP Innovations Serves Effective, Efficient Audit Process Case Study: Hard Rock Cafe 08/21/2007 312.2 KB
Forces Impacting Loss Prevention And Asset Protection Executive Q&A With Steven May, LP Innovations Article: Loss Prevention & Asset Protection 08/15/2007 94.9 KB
When Content Matters: Building The Business Case For Enterprise Content Management This 15-minute guide describes the business benefits of using an enterprise content management system and how a variety of organizations are already using such a system today. It will explain how enterprise content management systems organize content and make it available to users. It will also discuss how organizations can gain user acceptance and build enthusiasm for sucah a system. Submitted by EMC Documentum 06/29/2007 2.51 MB
MGM/Mirage Doesn't Need Luck To Hire 10,000 Employees Case Study: MGM/Mirage 03/21/2007 49.0 KB
Kiosk Solutions: Netkey Kiosk Solutions Provide Decreased Operational Costs Case Study: General Merchandise Retailer 03/19/2007 78.7 KB
Case Study: Houston Astros’ Minute Maid Park Scores With Fans ARAMARK came to SDC looking for a solution to help leverage the current Wi-Fi network for processing credit cards at their concession stands; though they did not have an integrated point-of-sale system in place, just stand-alone electronic cash registers 03/07/2007 161.9 KB